Contact Non Gamstop Casinos

Got a question about a casino we've reviewed, spotted something that needs updating, or just want to tell us we've missed a site worth covering? This page explains what we can help with and the best way to reach us.

What We Can Help With

Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, UK players who are looking at their options, and readers who want a clearer picture of how these sites operate. We're happy to hear from you if you'd like to:

Ask about a specific brand featured on our non Gamstop casinos guide
Flag outdated information, a broken link, or a bonus offer that's changed
Suggest a new or emerging site we haven't reviewed yet
Query how we approach ratings, rankings or editorial standards
Raise a concern about gambling harm or ask about self-exclusion tools

What we can't do is process deposits, withdrawals, account verification or customer support queries on behalf of any casino. Those requests need to go directly to the operator in question through their own support channels, since we don't hold player accounts or handle transactions ourselves.

Before You Get in Touch

A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:

For background on the site, who we are and how we work, see our About Us page
For our full rundown of rated and ranked sites, along with what to look for, visit our non Gamstop casinos guide
If you're concerned about your own gambling, or want to understand tools for managing play outside Gamstop, our Responsible Gambling page covers this in detail
For questions about how we use this site, our editorial process, or liability, check our Terms and Conditions

How We Handle Editorial Independence

Some of the links on this site are affiliate links, and we may earn a commission if you sign up with a casino through one of them. This has no bearing on how sites are rated or ranked — a brand's position on our lists reflects our own research into its offering, not any commercial arrangement. If you think a review reads otherwise, we want to hear about it.

Reporting an Issue With a Specific Casino

If you've had a poor experience with a brand we cover — slow payouts, unclear bonus terms, or a support team that's gone quiet — let us know which site, when it happened, and what went wrong. Details like this genuinely shape how we review a brand going forward. We can't intervene in individual disputes or act as a mediator between you and an operator, but persistent, well-documented issues do influence how a casino is positioned on our site.

A Note on Self-Exclusion and Gambling Safety

We're not able to process self-exclusion requests, and we're not affiliated with Gamstop or any UK gambling support service. If you've previously self-excluded and are reconsidering that decision, or you want to understand what self-exclusion options exist at sites operating outside Gamstop, our Responsible Gambling page is the right place to start — it covers the practical side of managing play, setting limits, and where to find independent support if gambling is becoming a problem.

Response Times and What to Expect

We aim to read and act on every message that comes in, though as an independent, small-scale review site we don't offer live support or guaranteed response windows. Enquiries about factual errors or outdated bonus terms tend to get prioritised, since accuracy matters most to readers relying on our comparisons.

Remember that all gambling activity referenced on this site is intended for readers aged 18 and over. If you're contacting us with a question that touches on eligibility, licensing, or how a particular casino operates in relation to UK rules, we'll answer as plainly and factually as we can — but we always recommend checking a casino's own terms and licensing details directly before signing up anywhere.